Refund & Return Policy

Returns

We accept returns within 7 days of delivery for products that are:

• Damaged or defective upon arrival.
• Incorrect items sent by us.
• Unopened and in original packaging.

Note: Due to the nature of personal care products, we cannot accept returns on opened/used items unless they are defective.

Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved:

• Refunds are processed within 5–7 business days.
• The amount will be credited to your original payment method.
• Razorpay processing fees (if any) may be deducted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please email us at support@esharanaturals.com with your order ID and photos of the damaged product.

Non-Returnable Items

• Products that have been opened or used.
• Items purchased on sale or with a discount code (except if defective).
• Gift cards.

How to Initiate a Return

1. Email us at support@esharanaturals.com with your order number and reason for return.
2. We will send you the return shipping address.
3. Once we receive and inspect the item, we will process your refund.

Contact Us

For any refund or return queries: support@esharanaturals.com